Hand-made pottery

While I hope that you'll be happy with every purchase you make, things do go awry from time to time. The specific return policy for an item depends upon the service used to pay for the item. From this site, you can access items that are paid for using Amazon.Com, eBay, and directly through this site. Please see the appropriate section below.

Amazon.Com
(including Brick Road Mercantile)

Each item sold on eBay is described in detail, including any deficiencies, and is carefully packed prior to shipping. All items shipped are sent through the USPS or UPS, based upon the purchaser's decision at checkout. The purchaser will receive a tracking number when the item is shipped. Items sent by UPS automatically include insurance up to $100. Additional UPS insurance and USPS insurance is based upon the purchaser's decision at checkout.

Generally, items sold through eBay may only be returned if they are significantly not as described, and must be returned within three (3) business days from receipt as proven by the tracking number. Request an RMA number (Return Merchandise Authorization) prior to returning the item. The RMA number must be clearly written on the outside of the box/envelope. RMA numbers can be obtained through the contact information on this site's home page. Note: Returns received without the RMA number clearly written on the outside of the box/envelope will be refused.

In the unlikely event that an item is received broken, the purchaser should file a claim with the appropriate shipping company (UPS or USPS).

Some items may not be returned. This will be noted in the specific item's listing on eBay.

All items listed on eBay will include a specific return policy for that item. If the return policy listed on the item's eBay listing differs from what's shown here, the policy on the item's eBay listing will prevail.

Each item sold is described in detail, including any deficiencies, and is carefully packed prior to shipping. All items shipped are sent through UPS. The purchaser will receive a tracking number when the item is shipped. Items sent by UPS automatically include insurance up to $100. Additional UPS insurance is based upon the purchaser's decision at checkout.

Generally, items sold through this site may be returned within three (3) business days from receipt as proven by the tracking number. Request an RMA number (Return Merchandise Authorization) prior to returning the item. The RMA number must be clearly written on the outside of the box/envelope. RMA numbers can be obtained through the contact information on this site's home page. Note: Returns received without the RMA number clearly written on the outside of the box/envelope will be refused.

In the unlikely event that an item is received broken, the purchaser should file a claim with UPS.